Return policy FAQ

Is a return a refund?

No. A return is when a customer sends an item back to your store or warehouse. They usually have to return an item before they get a refund. A refund means giving the customer all or some of their money back for an unwanted item.

What is a return and refund policy?

A return and refund policy is an agreement between customers and your business regarding returns and refunds. It can include the following information:

• How many days they have to return a product
• How you give refunds, whether through credit card, debit card, or replacement
• Who pays the shipping charges for returns
• What you offer refunds for
• How many business day it takes to receive a refund

Are refunds legally required?

Depending on your country and state laws, you can technically have a no refund, no return policy. But a no return policy can make customers distrust your brand and abandon a purchase. 

How do I make a return policy?

1. Create a return policy that builds trust with customers.
2. Be clear and concise when writing your return policy.
3. Don't demand things from your customers.
4. Make your return policy easy to find and access on your website.
5. Make sure your teams know your return and refund policy.
6. Take responsibility for mistakes.
7. Give examples of your policy in action.