Return policy FAQ
Is a return a refund?
No. A return is when a customer sends an item back to your store or warehouse. They usually have to return an item before they get a refund. A refund means giving the customer all or some of their money back for an unwanted item.
What is a return and refund policy?
A return and refund policy is an agreement between customers and your business regarding returns and refunds. It can include the following information:
- How many days they have to return a product
- How you give refunds, whether through credit card, debit card, or replacement
- Who pays the shipping charges for returns
- What you offer refunds for
- How many business day it takes to receive a refund
Are refunds legally required?
Depending on your country and state laws, you can technically have a no refund, no return policy. But a no return policy can make customers distrust your brand and abandon a purchase.
How do I make a return policy?
- Create a return policy that builds trust with customers.
- Be clear and concise when writing your return policy.
- Don't demand things from your customers.
- Make your return policy easy to find and access on your website.
- Make sure your teams know your return and refund policy.
- Take responsibility for mistakes.
- Give examples of your policy in action.